Shipping policy

Shipping Policy

Last Updated: July 30, 2026

At Merazzia, we are committed to providing an efficient and transparent shopping experience. We offer free standard shipping on all orders within Australia, with no minimum purchase requirement.

Shipping Locations

This shipping policy applies to all orders placed through our online store. We ship exclusively within Australia and do not currently offer international delivery.

Delivery Timelines

We strive to dispatch orders as quickly as possible. Please refer to the following estimated timelines:

  • Order Cutoff Time: 5:00 PM (AEST). Orders placed after this time will be processed the following business day.

  • Order Handling Time: 1 to 2 business days (Monday to Friday). Once processed, your order is handed over to our trusted carriers.
  • Transit Time: 5 to 7 business days.
  • Total Estimated Delivery Time: 6 to 9 business days

Please note: Delivery times are estimates. While we work to ensure on-time delivery, external factors such as carrier delays or public holidays may occasionally impact these timeframes.

Shipping Costs

  • Free Shipping: All orders delivered within Australia qualify for free standard shipping. No shipping or handling charges are added at checkout

Tracking Your Order

Once your order has been dispatched, you will receive an automated email confirmation containing your unique tracking number and a direct link to the carrier’s portal. You can monitor your shipment’s progress in real-time until it arrives at your doorstep.

Delivery Issues

If you experience any issues with your delivery—such as a tracking status that has not updated or a package marked as "delivered" that you have not received—please contact our customer service team immediately at contact@merazzia.com. We will initiate an investigation with the carrier to ensure your order is located or resolved promptly.

Policy Updates

Merazzia reserves the right to modify this Shipping Policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Information

If you have questions regarding your shipment, our team is here to help.

  • Store Name: Merazzia

  • Email: contact@merazzia.com

  • Phone: +61 2 8880 5698

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)

  • Response Time: We aim to reply to all inquiries within 1 to 2 business days.