Return & Refund Policy

Last Updated: [July 26, 2026]

At Merazzia, we design our indoor, outdoor, and architectural lighting fixtures to transform your spaces with warmth, quality, and style. We want you to be completely confident in every piece you purchase. If a product isn't quite the right fit for your project, our support team is here to make the return process simple and seamless.Policy At-A-GlancePolicy FeatureDetailsReturn Window30 days from the date of deliveryItem ConditionUnused, uninstalled, in original packaging with all componentsRestocking Fee$0 (We do not charge restocking fees)Defective / DamagedFree returns & replacements handled by MerazziaChange of MindCustomer covers return shipping costsOrder CancellationsNeed to adjust your project plans? You may cancel your Merazzia order within 24 hours of placing it by emailing our team at [Support Email] with your order number.Within 24 Hours: We will issue a full refund immediately to your original payment method.After 24 Hours: Orders enter our logistics pipeline quickly. If your order has already been processed or dispatched, cancellation is no longer possible. You may return the eligible items once delivered in accordance with this policy.30-Day Easy ReturnsYou have 30 days from the day your lighting arrives at your doorstep to initiate a return.To qualify for a full refund, all returned fixtures must meet the following criteria:Unused & Uninstalled: Fixtures must not have been mounted, wired, or modified in any way.Original Condition: Free from scratches, blemishes, or altered wiring.Complete Packaging: Must include all original boxes, protective foam, mounting hardware, manuals, and accessories.Note: For safety and compliance reasons, any fixture that has been partially or fully installed cannot be accepted for return unless deemed defective upon inspection.Return Shipping Costs1. Defective, Damaged, or Incorrect ItemsIf your lighting arrives damaged from transit, has a manufacturing defect, or isn't what you ordered:Merazzia covers 100% of the return shipping and replacement costs.Please inspect your order upon delivery and contact us immediately with photo or video evidence so we can resolve it swiftly.2. Change of Mind / Customer RemorseIf you decide a fixture doesn't match your decor, ordered the wrong size, or no longer need the item:You will be responsible for paying the direct return shipping costs.Original shipping fees (if applicable) are non-refundable.How to Initiate a ReturnRequest Authorization: Email [Support Email] with your Order Number and the reason for your return. Our team will review your request and issue return instructions.Pack Securely: Repack the fixture securely in its original box with all protective foam, hardware, and accessories to prevent transit damage.Ship It Back: Affix the provided return authorization details and ship the package using the carrier method indicated in your return email.Refund Processing TimeInspection: Once your return arrives at our facility, our quality control team will inspect the fixture (typically within 2–3 business days).Refund Initiation: Upon approval, your refund will be processed back to your original payment method.Bank Processing: Please allow up to 7 business days for the credited funds to reflect on your statement, depending on your financial institution or payment provider.ExchangesNeed a different finish, size, or style for your space? We make exchanges easy. Contact us at [Support Email] with your order details and the fixture you’d prefer. We’ll guide you through returning the original piece and placing your new order.Orders Not Delivered or Lost in TransitIf your tracking information indicates your package has exceeded the expected delivery window, contact us at [Support Email] right away. We will open an investigation with the carrier. If the package is officially confirmed as lost in transit, Merazzia will send a replacement fixture at no additional cost or issue a full refund to your original payment method.Non-Returnable ItemsCertain items are excluded from our standard return policy:Products clearly marked as Final Sale or Non-Returnable on their product page.Fixtures that have been installed, wired, altered, or modified.Custom or bespoke lighting orders.Policy UpdatesWe reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Merazzia website indicates your acceptance of our current policy terms.Contact Information & Customer CareHave questions about an item or need help choosing the right fixture for your home? Our lighting support team is ready to help.Brand / Store Name: MerazziaBusiness Address: [Your Registered Business Address]Support Email: [Support Email]Support Phone: [Support Phone Number]Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM [Your Time Zone]Response Time: We aim to reply to all inquiries within 1–2 business days.