Return & Refund Policy

Last Updated: 26 August 2026

At Merazzia, we want you to be satisfied with your lighting purchase. If an item does not meet expectations, we offer a simple and transparent return process. Nothing in this policy limits your rights under the Australian Consumer Law.

Order Cancellations

Orders may be cancelled within 24 hours of placement by emailing contact@merazzia.com with your order number.

After 24 hours, cancellation cannot be guaranteed as the order may already be in processing or dispatched. Once an order has shipped it can no longer be cancelled, but it can be returned after delivery in accordance with this policy.

30-Day Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

• Unused and uninstalled
• In their original condition
• Packed in their original packaging with all included hardware, documentation and accessories

Restocking fee: $0. Merazzia does not charge restocking fees on eligible returns.

Return Shipping Costs

Defective, damaged or incorrect products

Merazzia covers 100% of the return shipping cost if the item is incorrect, arrives damaged, or is defective in quality or functionality.

Change of mind

The customer is responsible for the direct return shipping cost if the wrong product, size or colour was ordered, the item does not suit the intended space, or the item is simply no longer wanted.

How to Return an Item

1. Start the return. Email contact@merazzia.com with your order number, product details and the reason for return.
2. Wait for your return authorisation. We will reply within 1 to 2 business days with a return authorisation that includes the return address and packing instructions. Please do not ship an item back before you receive this — unauthorised returns cannot be tracked to your order.
3. Pack and send. Repack the item securely in its original packaging with all accessories, hardware and manuals, and send it using a trackable shipping service.

Refund Process

• Inspection: once the returned item reaches us it is inspected to verify its condition.
• Processing time: on approval, your refund is issued to your original payment method within 7 business days. Your bank or payment provider may take additional time to post the funds.

Exchanges

Exchanges are accepted for alternative sizes, colours or models. Email contact@merazzia.com with your order details and our team will assist.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery window, contact us at contact@merazzia.com. We will open an investigation with the carrier. If a shipment is confirmed lost, we will process a full refund or dispatch a replacement at no additional cost.

Non-Returnable Items

For safety, electrical compliance and hygiene reasons, custom-modified fixtures and items explicitly marked “Non-Returnable” on their product page cannot be returned. This does not affect your rights where an item is faulty.

Policy Updates

Merazzia reserves the right to modify this policy at any time. Updates are published on this page with a revised “Last Updated” date.

Contact Information

• Store Name: Merazzia
• Store Address: 1 Macquarie Place, Sydney, NSW, 2000, Australia
• Store Email: contact@merazzia.com
• Store Phone: +61 2 8880 5698
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
• Response Time: We aim to respond to all inquiries within 1 to 2 business days.

You can also reach us through our Contact Us page.