Shipping Policy

Shipping Policy

Last Updated: [Insert Date, e.g., July 26, 2026]

At Merazzia, we take great care in packaging and delivering our premium indoor, outdoor, and architectural lighting fixtures to your home or project site. We are committed to a transparent, reliable, and smooth delivery experience from the moment you place your order to the day your lights arrive.Delivery At-A-GlanceShipping DetailExpectationsShipping CostFree Shipping on all orders (No minimum purchase)Order Cutoff Time2:00 PM [Your Time Zone] (Mon–Fri)Order Handling Time1–2 Business Days (Mon–Fri)Transit Time5–8 Business Days (Mon–Fri)Estimated Total Delivery6–10 Business DaysShipping Destinations & CoverageThis shipping policy applies to all orders placed directly on Merazzia for delivery within:Primary Destinations: [Insert Country/Countries, e.g., Australia / United States / Canada]For international shipping destinations outside our standard coverage zone, delivery rates and estimated transit times will be automatically calculated and displayed at checkout.Order Processing & TimelinesTo help you plan your installation or renovation timeline, please review our daily fulfillment schedules:Daily Order Cutoff: 2:00 PM [Your Time Zone]. Orders placed after this time will begin processing on the following business day.Handling & Fulfillment: Orders are packed and prepared within 1–2 business days (Monday through Friday, excluding public holidays).Transit Time: Once dispatched, standard transit typically takes 5–8 business days depending on your location.Estimated Total Delivery Window: 6–10 business days from order placement.Please note that delivery timelines are estimates. External factors such as severe weather, carrier delays, or high-volume holiday periods may occasionally impact final arrival dates.Shipping Rates & CostsStandard Shipping: FREE on all orders within our primary shipping zones—no coupon code or minimum order spend required.Expedited or Regional Options: If premium express options are available for your address, costs will be clearly displayed during checkout before you complete your payment.Trusted Carrier PartnersTo ensure your fixtures arrive safely—whether delicate glass pendants, heavy stone table lamps, or weatherproof outdoor bollards—we partner with trusted tier-one courier networks:[Insert Local Carriers, e.g., Australia Post / StarTrack / FedEx / UPS / DHL]Carrier selection is determined automatically at dispatch based on the weight, dimensions, and destination of your order to ensure the safest and fastest transport.Order TrackingAs soon as your package is scanned into the courier network, you will receive an automated Shipping Confirmation Email containing:Your unique tracking numberA direct link to monitor your delivery progress in real timeYou can also track your shipment at any time by visiting our [Order Tracking Page] and entering your order number and email address.Delivery Issues & Damaged Shipments1. Delayed or Missing PackagesIf your tracking status hasn't updated in several days or your order exceeds the expected delivery window, please contact us at [Support Email] with your order number. We will immediately open an investigation with the carrier to locate your shipment.2. Packages Damaged in TransitOur fixtures are securely wrapped in protective packaging, but transit accidents occasionally happen. If your box arrives visibly damaged or a fixture is broken upon opening:Take clear photos of the outer box and damaged item.Contact us within 48 hours of delivery at [Support Email].Merazzia will arrange a replacement or issue a full refund at no extra cost to you.Address Changes & Order ModificationsIf you realize you entered an incorrect shipping address, please notify us immediately at [Support Email].We can update your delivery address as long as your order has not yet been processed or dispatched. Once a package is in the courier's hands, address changes may incur a rerouting fee set by the carrier or may no longer be possible.Policy UpdatesWe reserve the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date. Continued use of the Merazzia store constitutes acceptance of these terms.Contact Information & SupportIf you have questions about an existing order or need help estimating shipping for a large project, reach out to our team:Brand / Store Name: MerazziaBusiness Address: [Your Registered Business Address]Support Email: [Support Email]Support Phone: [Support Phone Number]Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM [Your Time Zone]Response Time: We aim to reply to all inquiries within 1–2 business days.