Shipping Policy

Last Updated: 26 August 2026

At Merazzia, we are committed to providing an efficient and transparent shopping experience. We offer free standard shipping on all orders within Australia, with no minimum purchase requirement.

Shipping Locations

We ship exclusively within Australia and do not currently offer international delivery. No customs, import or duty charges apply to any order.

Delivery Timelines

We strive to dispatch orders as quickly as possible. Please refer to the following estimated timelines:

• Order Cutoff Time: 5:00 PM (AEST). Orders placed after this time are processed the following business day.
• Order Handling Time: 1 to 2 business days (Monday to Friday). Once processed, your order is handed to our carrier.
• Transit Time: 5 to 7 business days (Monday to Friday).
• Total Estimated Delivery Time: 6 to 9 business days.

Please note: delivery times are estimates. While we work to ensure on-time delivery, external factors such as carrier delays or public holidays may occasionally affect these timeframes.

Shipping Costs

Free standard shipping. All orders delivered within Australia qualify for free standard shipping. No shipping, handling or other charges are added at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive an automated email confirmation containing your unique tracking number and a direct link to the carrier’s portal. You can also track your order at any time on our Order Tracking Page.

Delivery Issues

If you experience any issue with your delivery — such as a tracking status that has not updated, or a package marked as “delivered” that you have not received — please contact our customer service team immediately at contact@merazzia.com. We will open an investigation with the carrier to have your order located or resolved promptly.

Policy Updates

Merazzia reserves the right to modify this Shipping Policy at any time. Any changes will be reflected on this page with a revised “Last Updated” date.

Contact Information

If you have questions regarding your shipment, our team is here to help.

• Store Name: Merazzia
• Store Address: 1 Macquarie Place, Sydney, NSW, 2000, Australia
• Email: contact@merazzia.com
• Phone: +61 2 8880 5698
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
• Response Time: We aim to reply to all inquiries within 1 to 2 business days.

You can also reach us through our Contact Us page.