Privacy Policy

Privacy Policy

Last Updated: [July 26, 2026]

Merazzia ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Merazzia is powered by Shopify, which enables us to provide the Services to you.  

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.  

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.  

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.  

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Details: Your name, billing address, shipping address, phone number, and email address.

Financial Information: Credit card, debit card, or alternative payment details, transaction records, payment confirmations, and billing information.

Account Information: Your username, password, security preferences, saved addresses, and account settings.

Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your order history.

Customer Communications: Information you include in communications with us, such as support inquiries, product reviews, or feedback.

Device Information: IP address, browser type, network connection, device model, operating system, and other unique network identifiers.

Usage Information: Details regarding your interaction with and navigation through our website, including timestamps and referral sources.

Sources of Personal Information
We collect personal information from several sources:

Directly from You: When you create an account, place an order, subscribe to our newsletter, or contact customer care.

Automatically: Through your device when you browse our site, utilizing cookies, web beacons, and similar tracking technologies.

From Service Providers: Third-party partners engaged to perform tech, payment, cloud storage, logistics, or analytics services on our behalf.

From Marketing & Advertising Partners: Third parties that assist us in providing targeted advertisements and tailored promotions.

How We Use Your Personal Information
We use your personal information for the following business purposes:

To Provide, Tailor, and Fulfill Services: To process payments, fulfill and ship lighting orders, manage returns and exchanges, maintain your account, recommend complementary products, and personalize your shopping experience.

Marketing and Advertising: To send promotional updates, special offers, and advertisements via email, SMS, or postal mail, and to serve personalized ads across social media or third-party websites based on your browsing activity.

Security and Fraud Prevention: To authenticate account logins, secure transactions, detect and prevent malicious or illegal activity, and protect our store infrastructure.

Customer Care & Communication: To respond to support requests, send order updates, and manage our ongoing customer relationship with you.

Legal Compliance & Enforcement: To comply with legal obligations, enforce our policies and Terms of Service, or respond to valid subpoenas or legal requests from law enforcement.

How We Disclose Personal Information
In certain circumstances, Merazzia may disclose your personal information to third parties for legitimate operational purposes:

Service Providers: Including Shopify, payment gateways, logistics and courier networks, IT infrastructure managers, and customer support tools.

Marketing Partners: To deliver targeted campaigns and personalized ads. (You may have the right under local privacy laws to opt out of targeted ad sharing).

Upon Your Instruction: When you request or consent to third-party sharing, such as through social media integrations or specialized delivery arrangements.

Corporate & Legal Obligations: In connection with business transactions (mergers or acquisitions), to enforce store terms, or to comply with law enforcement and court orders.

Relationship with Shopify
Our store is hosted by Shopify Inc. Shopify collects and processes personal information about your access to and interaction with Merazzia in order to provide and optimize the platform services. Information you submit will be transmitted to and stored on Shopify’s servers, which may be located outside your home jurisdiction.

To learn more about how Shopify processes data and to exercise consumer privacy rights regarding Shopify’s platform systems, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites & Social Media
Our website may contain links to external websites, social widgets, or third-party platforms. We are not responsible for the privacy practices, security, or content of non-Merazzia sites. We encourage you to review the individual privacy policies of any third-party links you follow.

Children's Data
Merazzia's Services are not directed to or intended for children under the age of majority in your jurisdiction. We do not knowingly collect or solicite personal information from children. If you believe a child has provided us with personal information, please contact us immediately to request its deletion.

Security & Data Retention
While we implement robust physical, technical, and administrative security controls, no internet transmission or electronic storage system is 100% secure. We recommend using strong, unique passwords and avoiding unencrypted channels when transmitting sensitive information.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, maintain your account, meet legal or accounting requirements, and resolve disputes.

Your Privacy Rights & Choices
Depending on where you reside, you may have the following rights regarding your personal information:

Right to Access / Know: Request a copy of the personal information we hold about you.

Right to Delete: Request that we erase your personal data, subject to certain legal exceptions.

Right to Correct: Request updates or corrections to inaccurate or incomplete information.

Right to Data Portability: Request a copy of your data in a structured, portable format.

Marketing Opt-Out: Unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email. (You will still receive transactional emails regarding orders and account updates).

To exercise any of these rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.

International Data Transfers
Your personal information may be transferred to, processed, and stored outside your home country. Where transfers occur across borders (such as out of the European Economic Area or United Kingdom), we rely on recognized legal transfer mechanisms, such as standard contractual clauses issued by competent authorities.

Policy Updates
We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Revised versions will be published on this page with an updated "Last Updated" date.

Contact Information & Data Inquiries
If you have questions about this policy, wish to submit a data request, or have concerns about how we handle your information, please reach out to us:

Brand / Store Name: Merazzia

Registered Business Address: [Your Registered Address, e.g., Melbourne VIC, Australia]

Support Email: [Support Email]

Support Phone: [Support Phone Number]

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM [Your Time Zone]

Response Time: We aim to reply to all inquiries within 1–2 business days.