Privacy Policy

Last Updated: July 30, 2026

Merazzia operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Merazzia is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include de-identified or aggregated data that cannot identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Details: Name, billing address, shipping address, phone number, and email address.

Financial Information: Credit card, debit card, or other payment account details, transaction records, and payment confirmation status.

Account Information: Username, password, security preferences, and settings.

Transaction Information: Items viewed, added to cart, wishlist items, purchases, returns, exchanges, and order history.

Communications: Messages, support tickets, and feedback sent directly to customer support.

Device Information: IP address, browser type, device details, time zone, network connection, and unique identifiers.

Usage Information: Details on how and when you navigate or interact with our online store.

Personal Information Sources

We collect personal information from several sources:

Directly from You: When you create an account, place an order, contact customer support, or subscribe to communications.

Automatically via the Services: Through cookies, log files, and web beacons when you browse our website.

From Service Providers: Vendors who support technology integration, payment processing, fraud prevention, or logistics on our behalf.

From Partners & Third Parties: Marketing networks, analytics platforms, and platforms like Shopify.

How We Use Your Personal Information

We use your personal information for the following business purposes:

Providing and Improving Services: To process payments, fulfill orders, arrange shipping, manage returns, remember cart items, and personalize product recommendations.

Marketing and Advertising: To send promotional updates via email or SMS (where opted-in) and show relevant product advertisements across online channels.

Security and Fraud Prevention: To verify accounts, process secure transactions, detect suspicious or unauthorized activities, and safeguard our platform.

Customer Support & Communication: To respond to inquiries, resolve issues, and provide timely updates regarding orders.

Legal Compliance: To fulfill statutory accounting, tax, or legal obligations, or respond to valid legal processes.

How We Disclose Personal Information

In certain circumstances, we disclose personal information to third parties for legitimate operational purposes:

Service Providers: Shopify, payment gateways, logistics partners, and data analytics providers who act on our behalf.

Marketing Partners: To deliver tailored promotional communications and measure campaign performance.

Legal and Regulatory Authorities: To comply with law enforcement requests, subpoenas, or to protect our legal rights.

Corporate Restructuring: In connection with a merger, sale, or business transfer.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information regarding your interaction with the Services to maintain, operate, and enhance the platform. Information you submit will be transmitted to Shopify servers (which may reside outside your home jurisdiction).

Shopify may also utilize aggregated, non-sensitive usage data across merchants to improve platform features. To learn more about how Shopify processes data and to exercise rights regarding Shopify-held information, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party sites or social widgets. We are not responsible for the privacy practices or content of external platforms. We encourage you to review the privacy notices of any third-party websites you visit.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Information

While we employ industry-standard security measures, no transmission over the internet or electronic storage system can be guaranteed as 100% secure.

We retain personal information for as long as necessary to fulfill orders, maintain active accounts, resolve disputes, comply with legal obligations, and enforce agreements.

Your Rights and Choices

Depending on where you reside, you may have rights regarding your personal information, including:

Right to Access / Know: Request a copy of the personal information we hold about you.

Right to Correct: Request corrections to inaccurate or incomplete personal details.

Right to Delete: Request the erasure of your personal data, subject to statutory retention requirements.

Right to Portability: Request a copy of your personal data in a structured, machine-readable format.

Managing Communication Preferences: Opt out of promotional marketing emails at any time by clicking the "Unsubscribe" link included in our footers.

To exercise any of these rights, please email us at contact@merazzia.com. We will verify your identity before processing the request as required by law.

Complaints & Appeals

If you have questions or complaints regarding how your personal information is processed, please contact us first. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority (such as the Office of the Australian Information Commissioner or equivalent body in your country).

International Data Transfers

Please note that your personal information may be transferred, stored, and processed outside of your country of residence. When transferring data internationally, we rely on recognized transfer mechanisms (such as standard contractual clauses) to ensure your data receives adequate legal protection.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory updates. Revised policies will be published on this page with an updated "Last Updated" date.

Contact Information

For privacy questions, exercising consumer rights, or customer support:

Store Name: Merazzia

Store Email: contact@merazzia.com

Store Phone: +61 2 8880 5698

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)

Response Time: We aim to reply to all inquiries within 1 to 2 business days.