Frequently Asked Questions

Frequently Asked Questions

Welcome to the Merazzia Frequently Asked Questions page. We’re here to help you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

How long will it take to receive my order?

Our estimated delivery timelines are:

• Handling time: 1 to 2 business days (Monday to Friday)
• Transit time: 5 to 7 business days
• Estimated total delivery time: 6 to 9 business days

For more details, please review our Shipping Policy.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within Australia, with no minimum spend. No shipping or handling charges are added at checkout.

Where is Merazzia located?

Merazzia is an Australian-based online business operating from Sydney, NSW, offering a curated selection of modern lighting for indoor and outdoor spaces. Our address is 1 Macquarie Place, Sydney, NSW, 2000, Australia.

What if I receive a defective product?

If an item arrives damaged, defective or incorrect, we will replace it or refund you in full, and we cover the return shipping. Please contact us within 30 days of delivery with your order number and photos of the issue. For full details, see our Refund Policy.

Can I cancel my order after it’s placed?

Yes. We offer a 24-hour cancellation window from the time your order is placed. Email contact@merazzia.com as soon as possible. After 24 hours the order may already be in processing or dispatched, but it can still be returned after delivery under our Refund Policy.

What is your return policy?

We offer 30-day returns from the date of delivery. Items must be unused, uninstalled and in their original packaging with all hardware and accessories. There is no restocking fee. For change-of-mind returns the customer covers return shipping; for damaged, defective or incorrect items we cover it. Full conditions are in our Refund Policy.

When will I receive my refund after returning a product?

Once your return is received and inspected, your refund is issued to your original payment method within 7 business days. Your bank or payment provider may take additional time to post the funds.

How can I contact customer support?

Email us at contact@merazzia.com, call +61 2 8880 5698, or use our Contact Us page.

Do you ship internationally?

No. We ship exclusively within Australia. No customs or import charges apply to any order.

Do you have a physical store location?

No. We are an online-only store, which lets us keep overheads low and offer a wider product selection.

Can I place a bulk order for my business, trade or project?

Yes, bulk and trade orders are available. Please contact our customer support team with your project specifications for pricing and details.

What is the process for exchanging a product?

Email contact@merazzia.com with your order number and the item you’d like to swap, and our team will guide you through it. Exchange terms are set out in our Refund Policy.

How can I track my order?

Once your order ships you’ll receive an email with your tracking number. You can also track it any time on our Order Tracking Page.

Do I need an electrician to install my light?

For any hard-wired fixture, yes. For safety and compliance with Australian electrical standards, installation should be carried out by a licensed electrician. Plug-in and rechargeable cordless lamps do not require an electrician.

Contact Information

• Store Name: Merazzia
• Store Address: 1 Macquarie Place, Sydney, NSW, 2000, Australia
• Email: contact@merazzia.com
• Phone: +61 2 8880 5698
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST). Closed Saturday and Sunday.
• Response Time: We aim to reply within 1 to 2 business days.