Billing Terms & Conditions

Last Updated: 27 August 2026

This document sets out the payment rules, accepted payment methods and billing practices for Merazzia.

1. Accepted Payment Methods

The payment methods available to you are shown at checkout before you pay. The icons displayed in our website footer reflect those same methods.

2. Payment Processing

Payment in full: payment must be completed in full at the time of purchase.

Order authorisation: orders are processed and dispatched only once full payment authorisation has been received and confirmed by our payment gateway.

Failed transactions: if a payment is declined, unauthorised or fails to process, the order is automatically cancelled and no items are dispatched.

3. Pricing, Taxes & Currency

All prices on merazzia.com are displayed in Australian Dollars (AUD) and include GST.

Standard shipping within Australia is free. No shipping, handling, tax, customs or other charges are added at checkout — the total shown at checkout is the total you pay.

Merazzia reserves the right to modify pricing, product specifications and availability at any time without prior notice. The price charged is the price in effect at the time the order is placed.

4. Payment Security & Data Protection

Encryption: Merazzia uses industry-standard SSL encryption to protect your transaction and personal details in transit.

Card data: Merazzia does not store, access or hold full payment card numbers on our servers. Sensitive payment details are handled by PCI-DSS compliant third-party payment processors.

5. Refunds, Chargebacks & Disputes

Refund processing: approved refunds are credited to the original payment method used for the purchase, in accordance with our Return & Refund Policy. Refunds are issued within 7 business days of approval; your bank or payment provider may take additional time to post the funds.

Billing queries: if you notice an unexpected charge or a billing discrepancy, contact us at contact@merazzia.com and we will resolve it directly.

Chargebacks: unauthorised or fraudulent chargebacks are investigated and contested with the relevant financial institutions.

6. Fraud Prevention & Verification

Merazzia reserves the right to hold, flag or cancel any order suspected of fraudulent or unauthorised activity. For high-value orders we may request additional identity or billing verification before dispatch.

7. Changes to This Policy

Merazzia reserves the right to amend these Billing Terms & Conditions at any time. Changes are posted on this page with a revised “Last Updated” date.

8. Contact Information

For questions about billing, payment options or checkout:

• Store Name: Merazzia
• Store Address: 1 Macquarie Place, Sydney, NSW, 2000, Australia
• Store Email: contact@merazzia.com
• Store Phone: +61 2 8880 5698
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
• Response Time: We aim to reply to all inquiries within 1 to 2 business days.

You can also reach us through our Contact Us page.