Refund policy
Return & Refund Policy
Last Updated: July 30, 2026
At Merazzia, we want you to be completely satisfied with your lighting purchase. If, for any reason, an item does not meet expectations, we offer a simple and transparent return process.
Order Cancellations
Orders may be cancelled within 24 hours of placement by emailing us at contact@merazzia.com with your order number.
After 24 hours, cancellation cannot be guaranteed as the order may already be in processing or dispatched. Once an order has shipped, it can no longer be cancelled; however, it can be returned following delivery in accordance with this policy.
30-Day Easy Returns
Customers have 30 days from the date of delivery to request a return.
To be eligible for a return, items must be:
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Unused and uninstalled.
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In their original condition.
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Packed in their original packaging with all included hardware, documentation, and accessories.
Restocking Fee: $0 — Merazzia does not charge restocking fees for eligible returns.
Return Shipping Costs
Defective, Damaged, or Incorrect Products
Merazzia covers 100% of the return shipping costs if the item:
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Is incorrect or differs from the ordered item.
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Arrives damaged by the carrier.
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Is defective in quality or functionality.
Customer Remorse (Change of Mind)
The customer is responsible for the direct return shipping costs if:
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The wrong product, size, or color was ordered.
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The item does not suit the intended space.
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The item is no longer wanted.
How to Return an Item
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Initiate the Return:
Contact our support team at contact@merazzia.com with your order number, product details, and the reason for the return.
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Pack the Item:
Securely repack the item in its original packaging, including all accessories, hardware, and manuals.
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Dispatch the Package:
Ship the return according to the instructions provided in your return authorization email using a trackable shipping service.
Refund Process
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Inspection: Once the returned item is received at our facility, it will undergo a standard inspection to verify its condition.
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Processing Time: Upon approval, your refund will be issued to your original payment method within 7 business days. Please note that banking institutions may require additional processing time for funds to reflect in your account.
Exchanges
Exchanges are accepted for alternative sizes, colors, or product models. Please email contact@merazzia.com with your order details, and our customer support team will assist with the exchange procedure.
Lost or Delayed Deliveries
If an order does not arrive within the estimated delivery window, please contact us immediately at contact@merazzia.com. Our team will open an investigation with the carrier. If a shipment is confirmed lost, a full refund will be processed or a replacement fixture will be dispatched at no additional cost.
Non-Returnable Items
For safety, electrical compliance, and hygiene reasons, custom-modified fixtures or items explicitly marked as "Non-Returnable" on their respective product pages cannot be returned.
Policy Updates
Merazzia reserves the right to modify this Return & Refund Policy at any time. All updates will be published on this page with a revised "Last Updated" date.
Contact Information
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Store Name: Merazzia
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Store Email: contact@merazzia.com
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Store Phone: +61 2 8880 5698
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Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
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Response Time: We aim to respond to all inquiries within 1 to 2 business days.